Integrations

Integrations

• Traditional Analytics

  Enrich your understanding of user experience with session replay and behavioral analysis:

  • Actionable audiences – Glassbox’ tagless deployment enables an automatic enrichment of traditional analytics solutions with behavioral analysis and in-depth performance monitoring— leading you to discover new, clearly identifiable customer segments.
  • Gain a deeper understanding of users by boosting every session with a full session replay.

• Voice of Customer (VoC)

  See what experiences drive positive/negative feedback

  • See what really happened by connecting session replays to VoC events, and drill down to find what experiences led to specific customer feedbacks.
  • Combine VoC feedback (NPS, Survey dashboards, In-survey analytics) with true behavioral analysis based on session replays, and act on accurate user-experience segmentation.

• Application Performance Management (IT, APM)

  Put a price tag on technical events and get a 360° view of your digital presence

  • Enhance your IT data with full session replay and see what genuinely affects user experience.
  • Analyze the potential business impact of technical events and have an immediate understating of their implications before they even begin to take their toll on the business.

• A/B and Multivariate Testing

  Take your A/B testing to the next level with session replays, struggle detection and clickmaps, and benefit from more effective and efficient testing cycles.

  • • Better define test candidates
    • Adjust your tests and iterate them more quickly by easily seeing and understanding your user’s struggles and preferences
    • Compare and analyze the results and implementations of the A/B tests over time.

• Tag Management Solutions

  Easily deploy your solution with one click and act on Glassbox’ one-of-a-kind user experience analytics.

  • Easily deploy Glassbox JavaScript
  • Share Glassbox’ digital truth with your entire tech stack
  • Decode your visitors, turn them into actionable audiences, and act on true experience analytics

• Product Development

  Improve product development and internal release cycles!

  • Open a ticket with one click
  • Speed up and optimize releases – Iterate more quickly by viewing replays, struggles, and heatmaps
  • Compare product versions according to CX KPIs

• Marketing Platforms (DMP, CDP, Mobile Marketing)

  Act on a continuous, extensive single view of your customer—enriched with real-time data and automated insights.

  Remarketing

  Know what your users experience (analyze struggles/churn) and react with the right campaign (coupon, additional products, etc.) Base your content-related decisions on true behavioral insights and boost conversion rates.

  Retargeting

  Achieve high-res segmentation and get closer to ‘segments of one’ by analyzing real session replays and understanding the absolute truth of single user experience.

  • React in real time
  • Provide your customers with an online personalized experience

  In-app/web personalization
  Improve usability and CX

  Product development life cycle

  Improve the efficiency and effectiveness of your internal product development release cycles and CI/CD pipelines.

  • Open a ticket with one click
  • Speed up and optimize releases – iterate more quickly by viewing replays, struggles, and clickmaps in real time.
  • Compare product versions according to CX KPIs