Reducing non-reproducible errors by 95%

Success Stories

Reducing non-reproducible errors by 95%

Today, the majority of digital customer journeys begin and end online. If a customer cannot self-service online it can cause frustration, which may result in them calling the contact centre, or even seeking out an alternate supplier.

Both of these actions come at a considerable cost to the business. One major bank in Israel has demonstrated how creating a customer experience transformation and removing the need for customers to switch channels can significantly reduce churn, improve sales and enhance the overall customer journey experience.

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