Success Stories
Reducing non-reproducible errors by 95%
Today, the majority of digital customer journeys begin and end online. If a customer cannot self-service online it can cause frustration, which may result in them calling the contact centre, or even seeking out an alternate supplier.
Both of these actions come at a considerable cost to the business. One major bank in Israel has demonstrated how creating a customer experience transformation and removing the need for customers to switch channels can significantly reduce churn, improve sales and enhance the overall customer journey experience.